3DGiftly, we are committed to delivering high-quality, personalized 3D crystal products to our customers in a timely manner. Please review our Shipping and Delivery Policy to understand how we process and ship orders.
1. Order Processing Time
- All orders are custom-made and require 2 business days for production before shipping.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive an order confirmation email and a shipping confirmation email with tracking details once your order is dispatched.
2. Shipping Methods & Delivery Time
- We offer standard and express shipping options. Delivery times may vary based on your location and the shipping method selected.
- Estimated delivery times:
- Standard Shipping: 4-5 business days
- Express Shipping: 2-3 business days
- We partner with reliable shipping carriers to ensure safe and timely delivery.
3. Shipping Charges
- Shipping costs are calculated at checkout based on the delivery location and shipping method chosen.
4. International Shipping
- We ship to select international locations. Additional shipping fees, customs duties, and taxes may apply depending on your country’s regulations.
- Customers are responsible for any import duties or taxes imposed by their country.
5. Order Tracking
- Once your order is shipped, a tracking number will be provided via email.
- You can track your order on the carrier’s website using the tracking details provided.
6. Delayed or Lost Shipments
- While we strive to ensure timely deliveries, shipping delays may occur due to unforeseen circumstances such as weather, customs clearance, or carrier issues.
- If your order is delayed or lost, please contact us at support@3dgiftly.com with your order details, and we will assist you in resolving the issue.
7. Incorrect Address or Failed Delivery
- Please ensure that your shipping details are correct at the time of placing an order.
- If an order is returned due to an incorrect address or failed delivery attempt, additional shipping charges may apply for reshipment.
8. Contact Us
For any questions regarding shipping and delivery, please reach out to us: 
Email: support@3dgiftly.com