3DGiftly, we take pride in creating high-quality, personalized 3D crystal products. Due to the custom nature of our items, we have specific policies regarding cancellations, returns, and refunds. Please read this policy carefully before placing an order.
1. Order Cancellation Policy
- Orders can be canceled only within 24 hours of placement. After this period, production begins, and cancellation is no longer possible.
- To request a cancellation, please contact us immediately at support@3dgiftly.com with your order details.
- If your cancellation request is approved, a refund will be issued within 7 business days.
2. Refund Policy
- Since all our products are personalized, we do not offer refunds except in the following cases:
- Manufacturing Defects: If you receive a damaged or defective product.
- Incorrect Product Received: If you receive an item different from what you ordered.
To request a refund, please provide clear photos of the product and order details within 2 days of delivery. Refunds will be processed after verification and issued via the original payment method within 7 business days.
3. Return & Exchange Policy
- As our products are customized, we do not accept returns or exchanges unless there is a defect or an error on our part.
- If you receive a defective product, we will replace it at no additional cost.
4. Late or Missing Refunds
- If you haven’t received a refund within the expected timeframe, check your bank or payment provider first.
- If you still have not received your refund, please contact us at support@3dgiftly.com for assistance.
5. Contact Us
- For any questions regarding cancellations, refunds, or returns, you can reach out to us:
Email: support@3dgiftly.com
By placing an order on 3DGiftly, you agree to this Cancellation and Refund Policy. Thank you for shopping with us!